Client / phs Group
Date / 2024

PHS Group Website Redesign and Development

big screen phs designs tabelt designs phs group mobile website designs phs
my role /
Lead Digital Marketing Manager
Technologies Used /
Figma Umbraco Pardot Salesforce
Project Overview & Challenges /

PHS Group, a leader in workplace hygiene solutions, needed more than just a new website—they needed a digital transformation.

Their outdated platform was limiting customer engagement and operational efficiency. This project was about more than aesthetics—it was about creating a high-performance, user-centric platform that would drive growth and scale effortlessly across their entire organisation.

By leveraging AI-driven insights, UX/UI best practices, and marketing automation, we built a conversion-focused, scalable ecosystem that not only redefined PHS Group’s digital presence but also set the foundation for future expansion.

  • 80% of users access the portal via a mobile device
  • We created a fully responsive and robust design
  • Driven by ‘constellation’ our design language
  • Offered personalised, engaging content to build stronger relationships
  • Proactively address customers by their name and include the image of the exact car model and colour they've chosen
  • Introduced proactive communication strategies to keep customers informed
  • Implemented a dark palette providing a more premium feel
  • Strengthened accessibility via stronger contrast ratios and allowed us to implement our brand colour more effectively
  • Integrated multiple systems into a single, cohesive platform
  • Streamlined customer journeys for a seamless experience
  • Consolidated multiple finance agreements into a single view, providing clear information and easy management
  • Implemented a new industry-leading onboarding system with Solifi
  • Streamlined dealer processes, reducing response times and improving efficiency
  • Enabled better data integration, allowing dealers to approve customers faster
PROCESS & IMPLEMENTATION /

We followed a ‘design thinking’ structure with a 'AI digital marketing strategy'

Discovery & Strategy Development

Every great transformation begins with a deep understanding of the landscape. Before diving into design or development, we took the time to listen, learn, and analyse.

  • Conducted stakeholder interviews and UX research to align business goals with website objectives.
  • Uncovered the core challenges facing the current platform & customer pain points.
  • Identified, industry benchmarks were assessed, and competitive insights were gathered.
  • Performed technical audits to identify and address SEO & performance issues.
  • Designed a modular website structure, allowing for easy replication across divisional sites.

Interviews and Discussions

04
Platforms
06
Working groups
40+
Participants
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Design & Prototyping

A great website isn’t just visually appealing—it’s an experience. From the very first interaction, a user should feel guided, engaged, and empowered to take action.

  • Created high-fidelity prototypes in Figma, mapping out seamless user journeys.
  • Implemented mobile-first, accessibility-compliant UX/UI design.
  • Created conversion-optimised CTAs to maximise lead generation.
  • Prioritised accessibility & usability, ensuring all visitors can navigate effortlessly.

Development & Integration

A website is more than just a digital storefront—it’s a powerful ecosystem. To create a high-functioning, scalable platform, we leveraged a best-in-class technology stack that integrated seamlessly with PHS Group’s existing operations.

  • Umbraco CMS, enabling scalability across multiple business divisions.
  • Ensured GDPR compliance and security enhancements to protect customer data.
  • Pardot & Salesforce integrations for AI-powered lead nurturing & automation.
  • Built a multi-language framework for future international expansion and localisation.
  • Behind the scenes

    08
    Softwares
    06
    Websites
    35
    Components
GA4 logo GA4
AdWords logo AdWords
Search Console logo Search Console
Looker Studio logo Looker Studio
Salesforce logo Salesforce & Pardot
Hubspot logo Hubspot
Make.com logo Make.com
Semrush logo Semrush
ChatGPT logo ChatGPT
Claude logo Claude
Gemini logo Gemini
Perplexity logo Perplexity
Sublime Text logo Sublime Text
WordPress logo WordPress
Umbraco logo Umbraco

Testing, Deployment & Training

A website’s launch is just the beginning. Before the PHS Group platform went live, we subjected it to rigorous performance testing, security audits, and real-world user simulations.

  • Ensured cross-browser & multi-device responsiveness.
  • Reduced page load times and improved Core Web Vitals scores.
  • Multi-platform testing, ensuring seamless browsing across all devices.
  • Provided training to internal teams on managing content via Umbraco CMS.
  • Customer testing

    03
    Rounds
    26
    Participants
    96
    Minutes
Early Results & Conclusion /

This wasn’t just a website redesign—it was a digital revolution for phs.

By combining AI-powered automation, strategic UX design, and a robust tech stack, we delivered a platform that isn’t just functional, but future-proof.

Beyond the impressive numbers, the real success of this project lies in how it has transformed the customer experience. Visitors now find what they need faster, engage with the brand longer, and convert more frequently. Internally, teams can now manage, analyse, and optimise marketing efforts seamlessly.

This project proves that a well-executed digital transformation can redefine how a business operates, connects, and grows.

Improved conversion rates by 300% within the first three months of launch.

Increased organic leads by 38.5% year-on-year, aided by AI-driven SEO enhancements.

Bounce rate reduced by 15.5%, and average time on site increased by 45 seconds.

Enhanced PPC performance through automated bidding strategies, leading to a 4:1 return on ad spend (ROAS).

The website now serves as the backbone for all PHS sub-divisional sites, enabling consistent branding and streamlined content management.

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